Frequently Asked Questions

Crew Active is an all-in-one software for scheduling, mobile time tracking, and team communication. The platform was built specifically for companies with field workers — such as commercial cleaning, landscaping, or construction.

Crew Active is optimized for industries with mobile teams: commercial cleaning, facility management, landscaping, construction, security services, and other field service industries.

Yes, Crew Active offers native apps for iOS and Android. Employees always have their schedules, time tracking, and team chat with them — even offline.

Crew Active is currently available in German and English. Additional languages are planned.

Scheduling is done via drag & drop in a visual calendar. You see all employees and jobs at a glance, the system automatically detects conflicts like double bookings, and all changes are synced to mobile apps in real-time.

Employees clock in and out with a single tap in the mobile app. GPS coordinates are automatically captured to document the job location. Time tracking also works offline — data syncs automatically.

The team chat supports real-time messages, read receipts, photo and file attachments, direct messages, and group chats. All GDPR compliant — no private WhatsApp groups needed.

Crew Active offers dashboard KPIs, work time reports, vacation overviews, sick leave statistics, and performance trends. All data can be exported as Excel, PDF, or CSV.

Yes, the Starter plan is permanently free for teams of up to 10 employees and includes basic scheduling, mobile app, and email support.

The Professional plan costs €5 per employee per month and includes all features: unlimited employees, GPS time tracking, team chat, reports, and priority support. Custom Enterprise plans are available for large companies.

Yes, you can try Crew Active free for 14 days with no obligation. No credit card required — the trial ends automatically.

Yes, with annual billing you get 2 months free, which equals a discount of approximately 17%.

Yes, Crew Active fully complies with GDPR. All data is stored on servers in Germany, transmission is SSL encrypted, and a data processing agreement (DPA) is included.

All data is exclusively stored on servers in German data centers. There is no transfer to third countries.

GPS time tracking is tamper-proof and audit-proof. All clock events are logged completely and meet legal time recording requirements.

Setup typically takes less than 30 minutes. Add employees, plan first assignments — done. No complex IT infrastructure needed.

No, Crew Active is cloud-based and works on any device with a web browser (admin area) and any smartphone with iOS or Android (employee app).

The Starter plan includes email support. The Professional plan provides priority support. Enterprise customers get a dedicated account manager.